Alcatel OmniAccess 780 Manual de usuario Pagina 2
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Valorado. / 5. Basado en revisión del cliente
300 DECT
IP Touch 610 WLAN400 DECT IP Touch 310 WLAN
Extended Communication Server Premium Edition
Extended Communication Server Compact Edition
OmniPCX Offi ce Compact Edition
OmniPCX Offi ce
4068 IP Touch 4008 IP Touch
OmniTouch 4125
Conferencing module
4028 IP Touch
Bluetooth Handset
Topology Map
AP61 AP60 Radio-based Station DECTAP70 AP121 AP120
OmniGenesys Contact Center
Cabinet M2Rack 1 and Rack 3
Blade Center Cellular Extension
My Instant Communicator
BICS Server
OmniTouch 8440 Messaging Software
The soft panel solution
Voice Encryption
Dual mode
Attendant Directory
To provide our customers with the industry’s best value in feature-rich and open standard communication system.
Alcatel-Lucent 8622 My Cellular
Extension
• One number/one voice mail service
• Access to enterprise grade telephony
service of OmniPCX Enterprise
Alcatel-Lucent 8600 My Instant
Communicator
• Instant Communication
Suite UC and C service on smartphone
• One Number / One voice mail service and
Visual Voice Mail
• OmniPCX Enterprise grade telephony
service
• Seamless handoff for dual modes
- Enterprise VoWLAN
- Celullar
- Home VoWLAN
Available on most prosummer
platforms as Nokia Eseries, RIM Blackberry,
Windows Mobile 6.x, Apple Iphone based
devices
Mobility
• Multimedia TDM attendant 4059 SBC
• Multimedia IP attendant 4059 IP
• Attendant 4059 common features
- Graphical view of waiting queues
- Direct access to called party
communication resources
- Subscriber and trunks supervision
- Text messaging
- Recording of communications
- System and DECT guest management
- Dynamic Directory access key
• IP attendant Soft Phone
• IP attendant on 4068
Attendant Software
• LDAP Directory - Alcatel-Lucent OmniVista 4760 Synchronization
- Automatic communication parameters update, simplifi ed
telephony management
• Ticket extractor
- Historical CCD Tickets collection, specifi c statistics consolidation and
generation for multiple sites.
• Soft Panel
- Real-time statistics display in multiple formats on wallboards,
plasma and LCD screens, backed by simple management
interface• Call Routing Manager
- Flexible software platform supporting endless CTI development
and third-party applications integration on an Alcatel-Lucent
server. Full call tracking.
• Remote Silent Observation
- Permanent remote agents monitoring and support
• CCIVR-OmniGenesys Integration (GenIVR)
- The IVR (interactive voice response) added value automatically
integrated into the OmniGenesys environment through
transparent information transfer between the CCIVR
and OmniGenesys environments
• SNMP - OmniVista 4760 Integration
- Automatic voice components identifi cation
and alarm management.
• Billing Credit Control
- Individual telephony usage control, external lines access control
Off-the-shelf Applications
OmniTouch 8440 Messaging
Software
• Full software, SIP
• 15,000 users per System
- 150,000 users per Network
- Datacenter ready, G.729
multiple timezones
- Media server can be
distributed
• Voice messaging
- Unifi ed messaging with IBM,
Microsoft and IMAP4 email
engines
OmniTouch 8450 Fax
Software
• Full software, SIP
• Up to 4 ports embedded into
ECS, BiCS, and 8400 ICS
- Up to 30 ports
- Datacenter ready
• Generic solution for all fax
environments
- Interfaces with multifunction
devices
- Outlook, BlackBerry,
and Notes email clients
- Web interface
- SendFax client
- Print-to-Fax in all desktop
applications
Messaging Software
Business integrated Communication Solution (BiCS)
Features
• Telephony OmniPCX Enterprise
- Support SIP/IP/TDM/analog/
DECT/WLAN
- Multi-sites: up to
16 media gateways /
5 network nodes
- Telephony presence
- Voice mail 4645
• Conferencing
- Up to 29-party
- Meet-me/master conferencing
• Complete openness
- Web Services, CSTA/XML
• Mobility
- Cellular extension
(Nokia/Blackberry/Windows
Mobile)
- One Number services
• OmniTouch Unifi ed
Communications
- My Instant Communicator
- Unifi ed messaging
- IBM Sametime/Microsoft
Outlook integration
• OmniTouch Contact center
standard edition
- Auto Attendant
- Call center < 50 agents/ 10
supervisors
• OmniVista 4760
- Universal directory access (LDAP)
- Reporting, accounting
• Availability
- RAID1 hot swap
- Spatial redundancy
- Passive Communication Server
• Fax server
- Up to 4 ports
BiCS
• Multi-services mono-server
• Up to 1,000 Users
Architecture
• Server Security Module (SSM) for Communication Server
• Media Security Module (MSM) for IP Media Gateway and Unifi ed
Communications Application suite
• Software Security Module integrated in IP Touch
8 series phones
Security
• Check of integrity with HMAC-SHA1
• Encryption with IPSec transport mode, AES algorithm (128 bits)
and Standard SRTP for voice
Features
• Integrity of call control signaling (ensuring that messages
have not been modifi ed)
• Secured downloading of binaries and confi guration fi les
in IP Phones and IP Media Gateways
• Encryption of all ToIP fl ows (signaling and voice)
IP Touch Security
OmniTouch 8400 Instant Communications Suite
- Enterprise Grade Telephony
- Unifi ed Messaging (email, fax, voice mail)
- One Number routing
- Instant Messaging (IM), Rich Presence
- Audio, Web and Video Conferencing
- Audio Messaging Delivery Service
- Dual mode cellular/WLAN management
- Roaming and seamless handover
• Openness through XML Web Services
• Security policy
- Authentication (LDAP/LDAPS, RADIUS)
- Single Sign On (NTLM)
- Confi dentiality (HTTPS, LDAPS)
• N+1 Redundancy
OmniTouch 8600 My Instant Communicator
• Innovative unifi ed communications experience
• Non-intrusive real-time communications
• Media blending, multisession appearance
• Complement to IBM environments
- Telephony/messaging services for Notes and Sametime
- IM and presence delegation with Sametime
- Audio conferencing services for Sametime
• Complement to Microsoft environments
- Telephony/messaging services for Outlook
and Offi ce Communicator 2007
- IM and presence federation with OCS 2007
- Audio conferencing services for OCS 2007
• Environment support
- Microsoft Windows XP/Vista
- Alcatel-Lucent IP Touch 8 Series (4038, 4068)
- BlackBerry, Nokia Eseries, Windows Mobile smartphones,
Apple Iphone
OmniTouch 8460 Advanced Communication Server
& OmniTouch 8660 My Teamwork
• Carrier grade and PBX agnostic IM, Audio, Web and Video
Conferencing
• Available as stand alone or fully part of 8400 ICS
Unifi ed Communications
and Collaboration
Wireline Terminals
4068
• Adjustable graphical display
• 240x320 pixels ¼ VGA
• 4096 colors
• Comfort handset
• Specifi c headset plug 3.5 mm
• Alphabetic keyboard
• Bluetooth
®
1.2 wireless techn.
• Additional PC connectivity
with switch
• 2 Gigabit Ethernet ports
4038
• Adjustable graphical display
• 100x160 pixels
• 4 gray levels
• Comfort handset
• Specifi c headset plug 3.5 mm
• Alphabetic keyboard
• Additional PC connectivity
with switch
• 2 Gigabit Ethernet ports
4028
• Adjustable graphical display
• 64x128 pixels
• Black & white
• Comfort handset
• Specifi c headset plug 3.5 mm
• Alphabetic keyboard
• Additional PC connectivity
with switch
• 2 Gigabit Ethernet ports
4018
• Character display
• 20 characters
• Black & white
• Comfort handset
• Additional PC connectivity
with switch
• SIP standalone option
4008
• Character display
• 20 characters
• Black & white
• Standard handset
• SIP standalone option
Common Features
• Hands-free mode
• External loudspeaker
• External power supply
• Dial by name
• IEEE 802.3af full compliance
• IEEE 802.1X TLS authentication
• 10/100/1000BT Auto sensing
& confi gurable
• SIP survivability
Add-on modules
• 10 traditional keys add-on module
• 40 extra keys add-on module
• 14 keys with LCD add-on module
• Bluetooth
®
handset
• Headsets
• OmniTouch 4125 Conferencing
module
OmniTouch Contact Center Standard Edition
(scalable, multinode, voice centric Contact Center)
• Scalable
- 5,000 Declared agents with possible private
extension
- 1,000 CCA Soft phone agents, CCO Outbound
agents, CTI supervision
- 30 CCS Supervision
• Advanced Call Routing (Skill mapping)
• 30 RTI Wallboard connections
& 8 Wall board Serial links
• 1 Work Force Management interface
Intelligent Customer Front Door (Genesys
Voice Platform)
• Scalable voice platform for self-services
• VXML oriented
• TTS / ASR
OmniTouch Contact Center 4625 CCIVR
• 120 access ports
• TTS & ASR
• Database lookup/update
• Fax / SMS
OmniTouch Contact Center Premium Edition
(mid sized multimedia “easy-to” Contact Center)
• Mid-sized multimedia platform
- 150 Incoming Voice Agents with CTI supervision
- 150 Outgoing Voice Preview and Predictive
- 150 Agent scripting, 150 Email Agents
• Collaborative Contact Center
- CCTeamer
• Borderless Contact Center
- Agents on any device (8 & 9 series, Mobile, SIP,
business)
• Actionable CC
- 15 Visual CC (Supervisors) & visual IVR
• Exposure CC
- Developer SDK
- Openness Pack (Reporting, Workforce
Management, IVR and Wallboard)
• Adapters
- G+ Adapters for Microsoft CRM,
SAP ERP & SAP CRM
OmniGenesys Contact Center Solution
• Scalable Solution
• Unlimited number of Multi Media Blended
Customer Interactions
- Inbound Voice, Outbound Voice
- Self-Service intelligent Customer Front Door
- Email
- Web Chat
• Collaboration
- CCTeamer
• Visual CC availability for EZ2 migration
• Integration
- Agent Desktop
- Expert Contact
- G+ Adaptors
- SDK
• Insight
- Workforce Management
- Supervisor desktop
- Informart
- Informiam
- VitalSuite Integration
OmniTouch Contact Center
OmniPCX Enterprise
• Architecture: Centralised, Distributed, Networked
• Performance 300,000 BHCC
• Resilience
- IP Redundancy Level 2 or 3
- 99.999% time availability
- 100 Passive Communication Servers
• 15,000 Users per Communication Server
- 15,000 IP Touch 8 series phones
- 5,000 SIP wire line phones
- 5,000 wire line TDM phones
- 5,000 DECT or Wireless LAN phones
- 5,000 Cellular Extensions
- 1,000 S0 terminals
- 50 Attendants
- 240 Media gateways
• 10,000 Trunks per node
• 2500 SIP Trunks per node
• 100 Nodes in an ABC Network (cluster)
- 100,000 Users per ABC Network
- 24,000 Media gateways
• 255 “ABC Networks” (clusters) in a “Supra
Network”
Features
• 500+ Business Telephony features
• Native SIP Controller
- Telephony features for SIP endpoints
- SIP Trunking to NGN
• Attendant Services
• Voice and fax mail
• Contact centre services
• Full feature set for DECT
• Voice over Wireless LAN
• Cellular Extension
• Survivability PCS
• Survivable Media Gateway
• VoIP (Signaling & Media) Encryption
• Multi Companies/Departments
• Multiple time zones
and multi-countries
• Hotel and Hospital services
OmniPCX Enterprise
Extended Communication Server
• Compact Edition for 6-25 users
• Premium Edition for 25-200 users
Features
• Collaboration: Virtual Desktop (fi le, contacts, calendar sharing),
Web-mail, Calendar, Contact, Tasks, Fax Server
• Unifi ed Communications: Telephony Features with OmniPCX Offi ce
(Click-to-Call, Nomadic Extension, Voice Messaging, Transfer)
• Mobility: Mobile Virtual Desktop, Push Mobile
• IT Services: Security & Network Functions, Mail Server, Web Server
• Administration: Web-based Management, Automated Software
Update
Extended Communication Server
OmniPCX Offi ce
• Compact Edition for 6-20 users (6-50 IP users)
• Unit 1 / Unit 2 / Unit 3 for 6-200 IP users
Architecture
• Unit 1: 2 free slots / Unit 2: 5 free slots / Unit 3: 8 free slots
• Integrated AC/DC power supply
• Integrated battery back-up (10mn)
• Extended back-up with external battery
Applications
• 3 to 6 party conferencing
• Web audio conferencing
• Integrated Voice
• Integrated Unifi ed Messaging
• One Number Application, Cellular Voice Client
• Welcome Greetings
• Automated Attendant
• ACD/Call Center (32 agents, 4 supervisors)
• PIMphony Soft Phone
• PC based Attendant
• Management OmniVista 4760
• CSTA (XML Web Services)
• Networking: IP Network, SIP / H323
OmniPCX Offi ce
Wireless LAN
• AP65, AP70, AP85 Dual band
- 12 communications in 802.11a
- 10 communications in 802.11g
- 8 communication in 802.11b
• AP120, AP121, AP124, AP125
• Mesh topology
• Remote AP support w/o WMM
Wireless Infrastructure
• Security
- WEP RC4 algorithm
- WPA 128 bits User Authentication Key
- WPA2 Advanced Encryption Standard
DECT Mobility Infrastructure
per Communication Server
• 1,000 RBS per system
• 256 IBS per system
• RBS: 12 communications
• IBS: 6 communications
• Security
- 8 PARI
- 128 bits User Authentication Key
- 64 bits Derived Cipher Key
Per Communication Server
• 240 IP MG Rack 1 or Rack 3
• 120 IP MG two Rack 3
• 80 IP MG three Rack 3
• 90 Crystal IP MG M2 or M3
Media Gateway
Crystal Media Gateway
Features
• 800 TDM phones
• 5,000 IP phones
• 12 ISDN or Private PRI
• 40 ISDN BRI
IP Media Gateway Features
• 250 TDM phones
• 5,000 IP phones
• 12 ISDN or Private PRI
• 12 ISDN BRI
VitalSuite Performance Management Software
• Centrally manages network, application
and service quality
• Real-time event analysis and alarming
• Out-of-the-box support
• VoIP testing of audio and signaling performance indicators
• OmniPCX Enterprise Integrated call and system monitoring
• System Level Key Performance Indicators
OmniVista 4760 NMS application suite
• Centralised management platform
• 800 OmniPCX nodes
• 100,000* Users
• One server can manage 16,000 SIP endpoints
• 200,000 Directory entries
• 30 simultaneous web based or Java clients
Services
• User-friendly Confi guration
• Network maintenance
• Operations audit
• Real-Time Alarms
• Tailored and animated Topology maps
• Multi-carrier Metering
• Performance analysis
• VoIP quality monitoring
• Company Directory
• Third-party SIP devices management
• Integration with Network Management Platforms
* Application distributed on multiple servers
Management Software
Security
• System Authentication
- Radius authentication
- 802.1X (MD5 & TLS) IP Touch
authentication
• System Security
- OmniPCX Enterprise
Embedded fi ltering
mecanisms
- Managed IP Touch PC port,
VLAN Tagging
• System management (dual
port, SSH, SSL, SNMPv3, etc.)
• System Integrity
- Media Gateways and IP
Touch binaries signatures
- Logs history: Syslog
• User Authorization
- Call barring
- Business and hospitality
pre-payment
- Secured DISA
Security
Wireless Terminals
300 DECT
• Graphic display
(pixels) 96 x 48
Monochrome LCD
• Backlight Display (blue)
300 EX DECT
• Designed for hazardous
environments
400 DECT
• 98 x 66 Color LCD with
4,096 colors
• Speakerphone
• Backlight Display (white)
and keypad (blue)
• Headset connection
Common Features
• 120 (h) x 45 (w) x 22 (d) mm
• 110 g
• Vibrate mode (direct key control)
• DECT/GAP
• Basic charger
• Dual charger
IP Touch 310 WLAN
• 137 (h) x 51 (w) x 23 (d) mm
IP Touch 610 WLAN
• 145 (h) x 51 (w) x 23 (d) mm
• Push-to-talk feature
Common Features
• 111 g
• Graphic display (pixels)
128 x 96 Monochrome LCD
• Speakerphone
• Backlight Display and keypad
• Vibrate mode
• Headset connection
• Wireless standards
IEEE 802.11 a/b/g
• Basic charger
• Dual charger (including
confi guration cradle
through USB link
for software upgrade)
• Quad charger
www.alcatel-lucent.com
4291144 - 08/2009 - Alcatel-Lucent Enterprise -
32, avenue Kléber - 92707 Colombes - France - RCS Paris 602 033 185.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks
of Alcatel-Lucent. All other trademarks are the property of their respective
owners. Alcatel-Lucent assumes no responsibility for the accuracy
of the information presented, which is subject to change without notice.
© 2009 Alcatel-Lucent. All rights reserved.
Photos: Alcatel-Lucent, Nokia, IBM
Printed in EEC on chlorine-free paper. Design: Art Connexion - 22410
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